Complaints Policy

At Check A Tax Claim Ltd, we aim for the highest standards of customer satisfaction, but we recognise there may be times when things do not go as you expected. If this is the case, we would very much like to hear from you in order to put things right wherever possible.

If you do have cause to complain, please contact:

The Complaints Officer
Check A Tax Claim Ltd
Link 665 Business Centre
Todd Hall Road
Haslingden, BB4 5HU

You can also send an email to email: or call 0161 777 1115

Please ensure that you detail the events which led up to your complaint in the order in which they happened, taking care to give as much detail as possible. You should also include your reference number. This will enable us to investigate and resolve your complaint as quickly as possible.

Once you have lodged your complaint, the Complaints Officer will respond to and acknowledge your complaint within 5 working days.

The Complaints Officer will then investigate your complaint and issue a Final Response within 8 weeks from the date that your complaint was received. In our Final Response, we will provide you with the findings of our investigations and also inform you of our position.

Should the Complaints Officer be unable to reach a decision within the 8 week period, they will contact you to advise you of this and give you an estimate of when we will be able to do so.

If you have not received a final response within the eight week period or you remain dissatisfied with our final response at the end of the process, you have the right to refer your complaint to the Claims Management Ombudsman, free of charge – but you must do so within six months following our final response or six months from the date in which a final response should have been received.


Claims Management Ombudsman

Exchange Tower,

Harbour Exchange,


E14 9SR

Telephone: 0300 0234567